Terms and conditions of use

I. General conditions

1. The online shop on www.JewellsHouse.co.uk is the Internet shopping platform.

2. The www.JewellsHouse
.co.uk shop is owned by the Company:


Jewell's House Ltd

20 Carnation Road

L9 1HX


United Kingdom

VAT nr 171 5750 08171 5750 08


3. By purchasing in www.JewellsHouse.co.uk shop, the customer accepts these terms and conditions.

II. Placing orders and order realization

4. An order can be made by adding products to the cart and clicking the order button. For the procedure to be done properly, it is necessary to create the account for every customer which will allow checking the status of the order.

5. The basic conditions for order's realization include: filling the address data properly alongside with the e-mail and telephone number being currently used by the customer, which might be used to confirm the order.

6. Orders can be placed 24 hours a day, all year round. Order placed after 1 pm, on Saturdays, Sundays and National Holidays will be realized on the next working day. The realization time differs from 24h to 20 days in standard cases.

7. In case of appearance of circumstances making the order realisation unable or postponing the order realisation, JEWELLS HOUSE reserves the right to withhold the realisation of the order. However, the company is obliged to inform the customer.   

8. Orders in which address data have been improperly completed (non-existing email or lack of telephone number) will not be realized.

9. JEWELLS HOUSE company reserves the right to withhold the realisation of the orders which are questionable.

10. Prices of the products at www.Silvexcraft-Design.co.uk shop include VAT (gross prices).

11. JEWELLS HOUSE company issues a receipt or VAT invoice for the purchased product. In order to receive the invoice, the customer should fill in the Company's data together with VAT number.

12. JEWELLS HOUSE company offers only online shopping, there is no possibility to collect the parcel personally.


13. By placing the order on www.silvexcraft-design.co.uk the customer agrees to receive e-mails from JEWELLS HOUSE regarding his/her orders.

14. You are entitled to return JEWELLS HOUSE products within a 'cooling period' of 7 days except the earrings or sets containing earrings. JEWELLS HOUSE do not accept returns of earrings due to hygienic reasons.
Also we cannot accept returns on personally customized products created as per client’s wishes including engraved products. Any item you wish to replace must be received by us in original condition within 7 days of receipt of your order. Damaged or faulty items can be replaced. Postage costs are only refunded by the company when either an error has occurred of which we accept responsibility or the product/ service is faulty. All items returned for exchange or refund are subject to thorough examination of condition. The company reserves the right to refuse all returned items if deemed not to be in the same condition supplied to the customer. Items returned for exchange/ refund will be dealt with as quickly and error free as possible. The articles needs to be sent back as a registered letter or as a “parcel with return receipt”. 

Any complaints relating to the delivery of products need to be lodged within 30 days from the dispatch date. After this date the complaints may not be accepted.


15. For any reason the item is returned to us (e.g. incorrect address specified, item not called for), every customer will be given a choice whether to redespatch the item or to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

In the event of goods being returned to the Seller due to non-delivery, redelivery costs will be the responsibility of the Buyer.

III Privacy Policy

uses information from our interactions with you and other customers as well as certain third parties to achieve its goal of providing the highest quality products and services. We have established procedures that ensure your personal data is processed in a responsible manner. Our privacy policy informs you about the kind of material we collect and how, the purposes for which we collect and use it, your rights about and options concerning our use of your data; how your data is processed and with whom it may be shared; and for how long we store your information etc.

17. JEWELLS HOUSE does not employ a Data Protection Officer. If you have any questions or concerns regarding privacy or if you have any enquires regarding the personal data, please contact us at any time. For details on how to contact us, please see Contact section.

18. JEWELLS HOUSE process data which you have provided to us. This includes but is not limited to personal data that identifies you as an individual—namely, your contact information, title, including your first and last name, photographic image, billing address(es), zip code, date of birth, gender, telephone number, email address, credit and debit card information. If you provide the personal data of another person, please make sure that you have the right to share this information with us. It also applies to information provided by you at the time of registration for your account. If you contact us, we may keep a record of your correspondence. If you contact us to report a problem with our site or for technical and/or customer support, we may keep a record of your correspondence or conversation.

19. We use cookies on our website. By entering our website, you agree to its usage.

20. JEWELLS HOUSE may collect the following information: - we may collect information that you provide us with when filling in forms on our site. - if you contact us, we may keep a record of that correspondence, including reporting a problem with our site or for technical or customer support. - we may contact you to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes - we may contact you to notify you about changes to our service; - we may contact you to keep the records up to date  - we may use your data to contact you for market research purposes;  - we may contact you to inform about products and services similar to those which may be similar to a previous sale to you. 

21. When you have registered for an account with us, we may process your personal data to make sure that content from our site is presented on your computer in the most efficient manner, for purposes relating to your order; e.g. to notify you on the status of your order, to reply to a question regarding our product, to complete your order, to process your payment, to provide you with customer service.

22. With your permission, we may contact you directly through the details provided by you (e.g. postal services, email, text message, telephone or any other electronic means) for marketing, advertising and market research purposes. For example, this includes information related to our products, special offers and promotions. We may use your personal data for marketing, advertising and market research purposes. In paragraph 26 you will find information on your rights, e.g. how to withdraw your consent or amend your personal details.

23.We use a number of safety precautions to protect your personal information from unauthorized use. We only store this information for a limited period of time. When you enter your personal information and submit it to JEWELLS HOUSE, you consent to granting JEWELLS HOUSE use of this information for the stated purpose. We do not accept responsibility for the accuracy of the information you submit. JEWELLS HOUSE will not disclose your personal information, including your email address, to any third party. JEWELLS HOUSE does not give other companies access to your registered information.

24. By visiting JEWELLS HOUSE website you are accepting the content of this Privacy Policy together with JEWELLS HOUSE Terms and Conditions, Cookie Policy and any other documents referred to in it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


25. JEWELLS HOUSE may disclose your personal information to any member of our group, which means our subsidiaries. We may disclose your personal information to third parties if we sell or buy any business or assets, in which case we may disclose your personal data to the seller or buyer. We work along the details with other companies providing services on our website who may have access to your data. If required by law, your data may be disclosed to third parties. We employ service providers and data processors to process data on our behalf. These services include authentication, hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, address and e-mail checks. These third parties are our data processors and may only process personal data to the extent necessary in order to deliver their services. Furthermore, we may exchange the details with other organisations for the purposes of fraud protection. You have the right to ask us not to process your personal data for marketing purposes.

26. You are entitled to gain access to some of the personal data you provide to JEWELLS HOUSE. By writing to us at support@silvexcraft-design.co.uk you may request details of the information about you that we hold and process, including the purposes for which it is used. You can also access your personal details by logging on to your account on www.jewellshouse.co.uk and entering you account profile details. Click on ”Your Account” to access your personal details.

27. You have the right to request correction, deletion or blockage of your stored personal data. To do so, send your request to: support@silvexcraft-design.co.uk

28. In special circumstances, you have the right to restrict the processing of your personal data. To request restriction, please email us: support@silvexcraft-design.co.uk

29. You have the right to receive your personal data in a structured, commonly used format (“data portability”), and have the right to transit this data to another data controller. To request data portability, please contact us : support@silvexcraft-design.co.uk

30. You have the right to ask us not to process your personal data when processing is based on a legitimate interest pursued by JEWELLS HOUSE, e.g. for marketing purposes.

31. You have a right to withdraw your consent to our processing of your personal data. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Contact us at support@silvexcraft-design.co.uk to withdraw your consent.

32. When you purchase an item in our online store, create an account with us, or enter into any other form of agreement with us, we will process your personal data for that particular purpose. We may also process your personal data if you e.g. have a question. The legal basis is stated in Article 6 1, b) of the EU Personal Data Regulation (EU) 2016/679 (GDPR), as the processing of your information is necessary for us to complete our agreement with you or for us to handle your inquiries.

We may also process your ordinary personal data on the basis of the rules in the GDPR Article 6 1, f) unless our interests are outweighed by your privacy rights and statutory freedom. We have a legitimate interest in processing your personal data (name and email address) for both marketing and analytical purposes. Additionally, we have a legitimate interest in processing your personal data for analytical purposes.

33.We are committed to protect your details in our systems. We use security systems to protect all the data. We take the appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised use, disclosure or access, in particular where processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse. Unfortunately, the transmission of information via the internet is not always completely secure. However we do our best to protect your personal data and we cannot guarantee the security of your data provided on our site as any transmission is at your own risk.

34. Where we have provided you with, or where you have chosen, a password that enables you to access certain parts of our site, you are responsible for ensuring this password remains confidential. We ask you not to share your password with anyone.

35. JEWELLS HOUSE regularly review privacy policy in order to keep it up to date and compliant with privacy and data protection principles. This privacy policy may be changed from time to time to make sure it is updated with new developments and legislation. Any changes we may make to our privacy policy in the future will be updated on our website.

Last updated: May 2018




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